Support
Nearer
We usually reply within two business days.
Email us at support@palashakhenia.com. Please include your phone model, Android version, and a short description of the problem.
Restoring a purchase
Open Nearer, go to the packs screen, and tap Restore Purchases. Make sure you are signed in to the same Google Play account you used to buy. Restoring needs an internet connection.
A pack is still locked after I paid
Wait a minute and reopen the app, then try Restore Purchases. If the pack is still locked, email us with your Google Play order number (it starts with GPA.) and we will sort it out.
Refunds
Purchases are processed by Google Play, so refunds are requested through Google. Visit Google Play refund help for the steps and eligibility.
The app is crashing or acting strangely
Update the app from Google Play, restart your phone, and try again. If it keeps happening, email us the details above.
Delete my data
Nearer has no account. Uninstalling the app removes everything stored on your phone. To ask us to delete anonymous analytics or purchase records, see Section 7 of our Privacy Policy.
Suggest a question or pack
We love ideas. Send us the kind of conversation you wish the app had.